Quick answer
Dependants are linked to a principal member's SHA account. What's required can depend on who the dependant is and their documents.
What this means
Adding a dependant connects a family member to your membership. Errors here can affect their access to services later.
Why you may be seeing it
- A new baby or child to add
- A dependant's details are wrong
- Older or over-age dependants with special questions
What information may matter
- Your relationship to the dependant
- Their identification or birth documents
- Whether they're already linked elsewhere
What you can check
- Confirm names and dates match their documents exactly.
- Check whether the dependant already appears on another account.
When assistance may be useful
Not sure what applies to your family? Tell SHA Desk who you're adding and we'll help you understand the next step.
WhatsApp SHA DeskCommon questions
Can I remove or update a dependant?
Changes may be possible depending on the situation. SHA Desk assists with dependant updates and removal questions.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk