Independent SHA assistance
Got SHA problems?
For example: SHA premium too high, need to register, ID not found, adding a spouse or dependant.
Let’s sort it out.
Managed by Cyber Kenya · Not affiliated with SHA
SHA Desk Problem Finder
What are you trying to sort out?
Pick the closest match. We'll narrow it down together.
SHA premium
Paying more than KSh 6,000 for SHA?
KSh 6,000
per year
KSh 500
per month
SHA Desk can assist with SHA premium reduction or appeal toward KSh 6,000 per year — KSh 500 per month, where applicable.
Explore SHA premium assistanceWhat annual SHA premium are you currently seeing?
Choose an amount to see how it compares.
What kind of SHA assistance do you need?
Premium, registration, family, claims — they're often connected. SHA Desk looks at the whole picture.
How SHA Desk helps
From "I don't even know where to start" to a clear next step.
Decisions are made through official SHA processes. SHA Desk assists you through them.
- 01
Tell us what's happening
Message SHA Desk on WhatsApp in your own words.
- 02
Understand your situation
A real person reads it and asks what we need to know.
- 03
Identify the right SHA assistance
We work out which kind of help fits your issue.
- 04
Move to the next step
You know what may apply and how SHA Desk can assist.
SHA problems don't always fit into neat boxes
“My premium doesn't make sense.”
Tell SHA Desk what you're seeing.
Karibu SHA Desk
Umefika hapa juu ya nini?
What's brought you here?
Chagua moja — pick one and we'll show you where to go.
Need answers?
Explore SHA guides covering premium, registration, accounts, dependants, contributions, benefits and claims.
SHA PremiumWhy Is My SHA Premium So High?A higher-than-expected premium usually comes from the information behind your assessment. Here's what that means. 2 min Updated 6 October 2026Read Guide SHA PremiumHow SHA Premium Assessment WorksYour premium is linked to an assessment of household information. Understanding that is the key to everything else. 2 min Updated 6 October 2026Read Guide SHA PremiumCan SHA Premium Be Reduced?Where your premium doesn't reflect your circumstances, reduction may be possible. SHA Desk works toward KSh 6,000 a year. 2 min Updated 6 October 2026Read Guide SHA PremiumWhat to Do If Your SHA Premium Does Not Look RightClarification, review, reduction or appeal — the right route depends on why the figure looks wrong. 2 min Updated 6 October 2026Read Guide SHA RegistrationHow to Register for SHAWhat registration involves, what may be asked of you, and when it helps to have someone alongside you. 2 min Updated 6 October 2026Read Guide SHA RegistrationSHA Registration Problems: What Could Be Wrong?Failing, stuck or not sure it went through — the usual reasons, explained without the jargon. 2 min Updated 6 October 2026Read Guide SHA Desk is a dedicated digital assistance platform managed by Cyber Kenya.
Built to make complicated SHA-related issues easier to understand and navigate.
Still not sure what to do?
Tell SHA Desk what's happening. You don't need to know the right SHA service before you start.
SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. Managed by Cyber Kenya.