SHA Claims

SHA Claims Assistance

Having questions about SHA claims, claim information or the claims process? SHA Desk can help you understand the issue and identify the appropriate next step.

WhatsApp SHA Desk

What's happening with your claim?

Pick the one closest to you — no need to know the official name.

SHA Claims services

01Claims Information & ProcessWhat's covered, claims and facility issues.02Claim Status & IssuesWhat's covered, claims and facility issues.03Claims DocumentationMissing documents or details that don't match.04Preauthorisation AssistanceQuestions or problems with preauthorisation.05Facility Claim QuestionsFacility, transfer and member questions.

What SHA Desk does — and doesn't — do

We assist

We help you understand the issue, what may be relevant and the appropriate next step.

We don't approve

Claims decisions remain with the relevant authority, facility and process.

No promises

We never promise approval, faster approval, payment or reimbursement.

Still unsure?

You don't need to know the technical name of your SHA issue. Just tell SHA Desk what's happening.

WhatsApp SHA Desk

Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.