SHA Account & Details Assistance Kenya

SHA Account & Details

Wrong phone number, wrong name, ID not found, can't access your account? SHA Desk assists with practical SHA account and details problems.

WhatsApp SHA Desk

What's wrong with your SHA account or details?

Pick the one closest to you — no need to know the official name.

SHA Account & Details services

01SHA Phone Number UpdateChanged your line, or it's linked to the wrong one?02SHA Number Update & ChangeProblems with your SHA number itself.03SHA Email UpdateOld, wrong or inaccessible email.04Personal Details & Profile UpdateWrong name, date of birth or profile details.05ID Not Found in SHAYour ID isn't being recognised.06SHA Account ProblemsWrong details, access problems, ID not found.07Employer / Employee LinkageEmployer not showing or details not matching.

Phone number vs SHA number — not the same thing

Your phone number

The mobile line linked to your account, used for messages and access. If you've changed lines, this is the one to update.

Your SHA number

The SHA-related number or identifier attached to your record. Problems here are about the record itself, not your phone.

Your personal details

Name, date of birth and other information on your profile. These should match your identification documents.

Still unsure?

You don't need to know the technical name of your SHA issue. Just tell SHA Desk what's happening.

WhatsApp SHA Desk

Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.