Skip to content
SHA Desk

SHA Contributions

SHA Contributions

Questions about SHA contributions, payment information or contribution records? SHA Desk can help you understand the issue and identify the appropriate next step.

WhatsApp SHA Desk

What is happening with your contribution?

Pick the one closest to you — no need to know the official name.

Situations like these

  • “I don't understand my SHA contribution.”
  • “My contribution isn't showing correctly.”
  • “I need help understanding my payment.”
  • “My employer contribution isn't showing as expected.”

Examples of common situations — not testimonials.

SHA Contributions services

01Contribution Assistance & InformationStatements, status and payment problems.02Contribution Status & StatementsStatements, status and payment problems.03Payment & Record IssuesStatements, status and payment problems.04Employer Contribution AssistanceEmployer not showing or details not matching.05Contribution EnquiriesHandled case by case on WhatsApp.

Contribution problems usually fall into three groups

Understanding

You can see a figure or record but aren't sure what it means.

Payments

You paid, but it isn't reflecting the way you expected.

Records

The contribution history or status doesn't look right — including employer-paid contributions.

Questions people ask

Still unsure?

You don't need to know the technical name of your SHA issue. Just tell SHA Desk what's happening.

WhatsApp SHA Desk

Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.

Online