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SHA PremiumPremium too high, assessment, review, reduction and appeal.13 guidesExplore 0SHA RegistrationGetting registered, stuck registrations and special situations.6 guidesExplore 1SHA Account & Personal DetailsPhone number, email, ID not found and incorrect details.5 guidesExplore 2Family & DependantsAdding a spouse, children and other dependants.6 guidesExplore 3Contributions & PaymentsContribution status, payments and records.3 guidesExplore 4Benefits & ClaimsBenefits, claims, preauthorisation and facilities.4 guidesExplore 5Employer & EmployeeEmployer accounts, staff linkage and deductions.3 guidesExplore 6Special SHA CasesNo valid ID, teenage mothers, disability and documentation.4 guidesExplore 7Complaints & General SHA HelpComplaints, disputes and anything else.1 guideExplore 8
Popular SHA guides
The questions people bring to SHA Desk most often.
01Why Is My SHA Premium So High?A higher-than-expected premium usually comes from the information behind your assessment. Here's what that means.Read guide SHA PremiumHow SHA Premium Assessment WorksYour premium is linked to an assessment of household information. Understanding that is the key to everything else. 2 min readSHA PremiumCan SHA Premium Be Reduced?Where your premium doesn't reflect your circumstances, reduction may be possible. SHA Desk works toward KSh 6,000 a year. 2 min readSHA PremiumWhat to Do If Your SHA Premium Does Not Look RightClarification, review, reduction or appeal — the right route depends on why the figure looks wrong. 2 min readSHA RegistrationHow to Register for SHAWhat registration involves, what may be asked of you, and when it helps to have someone alongside you. 2 min readSHA RegistrationSHA Registration Problems: What Could Be Wrong?Failing, stuck or not sure it went through — the usual reasons, explained without the jargon. 2 min readSpecial SHA CasesCan You Register for SHA Without a Valid ID?Lost ID, no ID yet, or missing documents — situations that need a different kind of care. 2 min readFamily & DependantsHow to Add a Dependant to SHAChildren, older relatives and other dependants — what's involved and what tends to complicate it. 2 min readFamily & DependantsSHA Spouse Registration: What You May NeedAdding a husband or wife — and what to know when documents don't line up. 2 min readSHA Account & Personal DetailsHow to Change Your Phone Number on SHALost your line, changed numbers, or the account is linked to the wrong phone — here's why it matters. 2 min readSHA Account & Personal DetailsWhat to Do If Your ID Is Not Found in SHAWhen the system says your ID isn't found, it's usually a matching issue — not that you don't exist. 2 min readContributions & PaymentsUnderstanding SHA ContributionsWhat contributions are, why records sometimes don't match, and what to look at first. 2 min readBenefits & ClaimsSHA Claims: What Members Should KnowClaims, preauthorisation and facility questions — the basics members need, without the jargon. 2 min readBenefits & ClaimsSHA Benefits and Member AssistanceMaternity, chronic illness and general benefit questions — what to consider before you assume. 2 min readEmployer & EmployeeEmployer and Employee SHA QuestionsFor organisations managing staff, and employees checking that deductions are linked properly. 2 min read
SHA premium
Paying more than KSh 6,000 for SHA?
SHA Desk can assist with SHA premium reduction or appeal toward KSh 6,000 per year — KSh 500 per month, where applicable.
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