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SHA Desk

SHA Premium Assistance

Paying too much for SHA?

Get assistance reducing or appealing your SHA premium toward KSh 6,000/year.

Target SHA premiumKSh 6,000 / yearKSh 500 / month
Check My SHA Premium WhatsApp SHA Desk
Kenyan woman at home reviewing her SHA premium on her phone

What's your current SHA premium?

Per year. Pick the closest amount or type yours.

Target SHA premium

KSh 6,000

KSh 500 / month

Select your current premium to compare.

Simple from the first message

  1. 01

    Tell us your current premium

  2. 02

    Tell us what you're experiencing

  3. 03

    SHA Desk assists with the relevant process

  4. 04

    Work toward the KSh 6,000/year target where applicable

SHA premium higher than KSh 6,000?

This service is particularly relevant if you:

  • Are currently paying above KSh 6,000 annually
  • Want to understand your premium
  • Want assistance with premium reduction
  • Want assistance with a premium appeal
  • Believe your current assessment needs attention
  • Need help navigating your specific situation

Not sure where your case falls?

Tell SHA Desk what's happening

You might be wondering…

“I'm paying KSh 24,000 per year. Can you help me reduce it?”

“My SHA premium is too high. I want to appeal.”

“I'm paying more than KSh 6,000. How can I get assistance?”

“I want to know if my SHA premium can be reduced.”

Common questions people ask — not client testimonials.

Start here

Something other than the amount?

Choose what's closest. You'll get a short explanation — no forms, no personal details.

Choose what fits best

Pick the one closest to you — there's no wrong answer.

SHA premium higher than expected?

You're not the only person who may have questions about the amount showing on your SHA record. The reason can depend on the information and assessment connected to your situation.

What are you seeing?

Tap one to see what it may mean.

Your SHA premium situation

The figure isn't what you expected

An unexpected premium doesn't automatically mean an error. It usually reflects the assessment connected to your record. The useful question is: what was it based on, and does that match your real circumstances?

SHA Premium Reduction Assistance

Worth thinking about

  • When you first noticed the amount
  • Whether your household details look right
  • Whether anything about your income or work has changed

Premium pathways

01Premium Reduction AssistanceWondering if your premium can be reviewed or reduced?02Premium Appeal AssistanceThink your assessment needs another look?03Premium Review AssistanceUnderstand, check, clarify — or challenge.04Means Testing AssistanceHow your assessment relates to your premium.05Premium Auto-Population AssistancePremium details filled in that don't look right?

Why people come to SHA Desk for SHA assistance

Clear explanations

We help make confusing SHA issues easier to understand.

Human assistance

Talk to a real person instead of trying to figure everything out alone.

Kenya-focused

Content and assistance are designed around the needs of people in Kenya.

Practical support

We help you understand what may apply to your situation and what to consider next.

Independent assistance

SHA Desk is managed by Cyber Kenya and is not SHA or a government department.

SHA premium questions, answered honestly

Useful starting points — not a substitute for looking at your actual situation.

  • SHA Desk assists clients with SHA premium reduction and appeal processes targeting KSh 6,000 per year (KSh 500 per month), where applicable. The final outcome depends on the applicable assessment and official process.

    SHA Premium Reduction Assistance

KSh 6,000 premium guides

All guides
SHA Premium Reduction: Understanding the KSh 6,000 Annual TargetPaying More Than KSh 6,000 for SHA? What to ConsiderSHA Premium Appeal: When Should You Seek Assistance?

Still unsure?

You don't need to know the technical name of your SHA issue.

Just tell SHA Desk what's happening.

WhatsApp SHA Desk

Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.

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