Quick answer
Registration problems often come down to details not matching existing records, incomplete steps, or system issues. The fix depends on which one applies.
What this means
A failed or stuck registration means your membership record may not have been created correctly — which can affect everything that follows.
Why you may be seeing it
- Details entered don't match identification records
- The process was interrupted before completing
- A phone number or ID is already linked elsewhere
What information may matter
- Any error message you saw, word for word
- Where in the process it stopped
- Whether you've tried more than once
What you can check
- Write down the exact error message.
- Confirm the details you entered match your ID exactly.
When assistance may be useful
Not seeing your exact SHA issue? Tell SHA Desk what's happening and we'll help you understand what's going wrong.
WhatsApp SHA DeskCommon questions
Should I keep retrying?
Repeated attempts with the same details often give the same result. It's usually better to understand the cause first.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk