ID Not Found in SHA
Your ID isn't showing?
If your identification details aren't being recognized or displayed as expected, SHA Desk can help you understand what may need attention.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “It keeps saying ID not found.”
- “I just got my ID.”
- “It shows someone else's name.”
What could be causing the issue?
- Details entered differently from your ID
- A recently issued or replaced ID
- Information on record that needs attention
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Understanding what may be causing the issue
- 02
Checking which details may need attention
- 03
Explaining what to consider next
- 04
Assisting with the relevant process
What may be relevant to your situation
- Your ID number and issue date
- Exactly what message you see
- The phone number currently linked to your SHA account
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.