SHA Registration Troubleshooting
Having trouble with SHA registration?
Help when SHA registration keeps failing, shows errors, or you're not sure where it stands.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “I started registering but couldn't finish.”
- “It says my details don't match.”
- “I don't know if I'm registered or not.”
What could be causing the issue?
- Details entered differently from how they appear on your ID
- A step that didn't complete
- Information on record that needs attention
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Working out where your registration is stuck
- 02
Explaining error messages in plain language
- 03
Identifying what information may need attention
- 04
Knowing what to do next
What may be relevant to your situation
- What you were doing when it failed
- Any error message you saw
- Your ID or birth certificate details
- The phone number currently linked to your SHA account
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.