SHA Account & Details Assistance
Something not right with your SHA account?
Help with incorrect personal details, profile updates, login problems and IDs that aren't showing up.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “My ID isn't showing.”
- “My details aren't showing correctly.”
- “I can't log in.”
What could be causing the issue?
- Records that don't match official ID data
- Old details carried over
- Login or verification problems
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Correcting personal details
- 02
ID not found issues
- 03
Access and login problems
- 04
Email and profile updates
What may be relevant to your situation
- Your ID or birth certificate details
- The phone number currently linked to your SHA account
- Anything you've already tried, and what you saw
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.