What an appeal is
In general terms, an appeal is a request for an assessment to be reconsidered. It isn't a complaint form or a negotiation — it's asking for the decision to be looked at again in light of your circumstances.
SHA Premium Appeal Assistance
Paying more than KSh 6,000 for SHA?
If your current SHA premium is above KSh 6,000 per year and you believe your situation requires review, SHA Desk can assist with the premium appeal/reduction process toward the KSh 6,000 annual target.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
What's your current SHA premium?
Per year. Pick the closest amount or type yours.
Target SHA premium
KSh 6,000
KSh 500 / month
Select your current premium to compare.
Why people may consider one
People usually consider an appeal when something about the assessment doesn't sit right.
- “The premium seems unusually high for the household”
- “Circumstances changed after the assessment”
- “Some information on the record appears incorrect”
- “The assessment was never clearly understood”
What information may be relevant
What matters is anything that shows how your actual situation compares with what the assessment reflects — for example, household composition or changes in income. What's required can vary, so we confirm what applies to your case rather than give a generic checklist.
Why each case can be different
Two people with the same premium may have completely different reasons for questioning it. That's why we don't publish a one-size click-by-click guide — official processes change, and the right approach depends on your facts.
What SHA Desk can assist with
SHA Desk assists with the premium appeal from start to finish — looking at your current premium and circumstances, and working through the relevant process toward the KSh 6,000/year target. The official decision rests with the relevant authority.
Why are you considering an appeal?
Pick the one closest to you — there's no wrong answer.
Questions people ask
KSh 6,000 per year is equivalent to KSh 500 per month. It's the target premium SHA Desk works toward when assisting with reduction and appeals.
Ready to start your SHA premium appeal?
Tell SHA Desk your current premium and why it doesn't fit your situation. Target: KSh 6,000/year (KSh 500/month).
Start My SHA Premium AppealManaged by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.