SHA Benefits & Claims Assistance
Not sure what SHA covers, or a claim went wrong?
Help understanding SHA benefits, how claims and preauthorisation generally work, and what to do when something goes wrong at a facility.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “The hospital said SHA won't cover it.”
- “I don't know what I'm entitled to.”
- “I was asked for preauthorisation.”
What could be causing the issue?
- Uncertainty about current benefit packages
- Facility-level processes
- Preauthorisation requirements for some services
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Understanding benefits
- 02
How claims and preauthorisation generally work
- 03
Facility and transfer issues
- 04
Maternity and chronic illness questions
What may be relevant to your situation
- The facility involved
- What you were told
- Your SHA details
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.