SHA Contribution Assistance
Contributions not adding up?
Help making sense of your contribution records, statements and payments that don't seem to reflect.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “I don't understand my contribution.”
- “I paid but it's not showing.”
- “My employer deducts but I see nothing.”
What could be causing the issue?
- Payment timing or reference issues
- Employer remittance delays
- Records not yet updated
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Contribution statements
- 02
Payments that don't reflect
- 03
Contribution status
- 04
Employer contribution questions
What may be relevant to your situation
- Payment references or messages
- The period you're asking about
- Your employer's name, if relevant
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.