SHA Personal Details Update
Your SHA details don't look right?
Help when your name, personal information or profile details on SHA are incorrect or outdated.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “My name is spelt wrong.”
- “My date of birth is incorrect.”
- “The account doesn't look like my information.”
What could be causing the issue?
- Details entered incorrectly
- Information that has changed since registration
- Records that don't match your documents
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Identifying exactly what needs correcting
- 02
Understanding what a correction may involve
- 03
Working out which documents may be relevant
- 04
Assisting with the next steps
What may be relevant to your situation
- What's wrong and what it should say
- Your ID or birth certificate details
- The phone number currently linked to your SHA account
- Anything you've already tried, and what you saw
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.