SHA Documentation Assistance
Stuck because of a document?
For anyone stuck because of documentation questions — missing documents, mismatched details, or not knowing what applies.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “I'm missing a document.”
- “My details don't match.”
- “I don't know what document applies.”
- “My spouse/dependant documentation is an issue.”
What could be causing the issue?
- Lost or never-issued documents
- Mismatched details across documents
- Uncertainty about what's relevant
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Working out which documents may be relevant
- 02
Understanding mismatched details
- 03
Family documentation questions
- 04
Identifying the next step
What may be relevant to your situation
- The documents you do have
- What's missing or mismatched
- Who the documents are for
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.