SHA Email Update
Need to change the email on your SHA account?
Help when the email on your SHA account is outdated, incorrect or no longer accessible.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “That email is from years ago.”
- “Someone else's email is on my account.”
- “I can't log in to that email.”
What could be causing the issue?
- Old or inactive email address
- Details entered incorrectly at registration
- Lost access to the email account
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Understanding how an email update may work
- 02
Working out what may be needed
- 03
Linking it with other details that need updating
- 04
Knowing what to do next
What may be relevant to your situation
- The email currently on record, if you know it
- The new email you'd like to use
- The phone number currently linked to your SHA account
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.