SHA Facility Questions
Questions about a facility and your SHA cover?
Help with facility-related SHA questions, including transfers and what to consider at a facility. SHA Desk is a digital assistance service, not a hospital.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “The hospital says SHA doesn't cover this.”
- “My mother is being transferred.”
- “I don't know which facility to go to.”
What could be causing the issue?
- Questions about what applies at a facility
- Transfer between facilities
- Unclear information at the point of care
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Understanding facility-related questions
- 02
Making sense of what you were told
- 03
Identifying the appropriate next step
- 04
Linking to claims or benefits help where relevant
What may be relevant to your situation
- The facility's name
- What you were told
- Whether it's urgent
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.