SHA Number Change Assistance
Problems with your SHA number?
Help when your SHA number isn't matching, isn't recognised, or needs to be corrected.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “My SHA number isn't working.”
- “I can't find my SHA number.”
- “The details don't match me.”
What could be causing the issue?
- Typing or record-matching errors
- Duplicate or mismatched records
- Changes during the move to SHA
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Finding your SHA number
- 02
Number mismatches
- 03
Records showing the wrong details
- 04
Next steps
What may be relevant to your situation
- Your ID or birth certificate details
- The phone number currently linked to your SHA account
- Anything you've already tried, and what you saw
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.