SHA Preauthorisation Assistance
Preauthorisation holding things up?
Help understanding what preauthorisation generally means and what to consider when it's holding things up. Approval decisions remain with the relevant authority, facility and process.
What are you experiencing?
Pick the one closest to you — there's no wrong answer.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
You may be dealing with this if…
- “The hospital says we need approval first.”
- “We're still waiting for preauthorisation.”
- “I don't understand why it was declined.”
What could be causing the issue?
- Services that may require prior approval
- Information or documents still outstanding
- Questions between the facility and the process
Every case is different — these are common possibilities, not a diagnosis.
Not seeing your exact SHA issue?
Tell us what's happening and we'll help you understand where it fits.
Talk to SHA DeskWhat SHA Desk can assist with
- 01
Explaining preauthorisation in plain language
- 02
Understanding what may be outstanding
- 03
Knowing who to ask for an update
- 04
Identifying the appropriate next step
What may be relevant to your situation
- The facility's name
- What service or treatment is involved
- What you've been told so far
Requirements depend on your case and can change. We'll confirm what applies to you.
Questions people commonly ask
Managed by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.