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SHA Account & personal details guides
Your SHA account links your ID, phone number and personal details. When any of these change or were captured wrongly, logging in, receiving OTPs or adding family members can stop working.
5 guides · By SHA Desk
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SHA Account & Personal DetailsHow to Change Your Phone Number on SHALost your line, changed numbers, or the account is linked to the wrong phone — here's why it matters. 2 min readSHA Account & Personal DetailsWhat to Do If Your ID Is Not Found in SHAWhen the system says your ID isn't found, it's usually a matching issue — not that you don't exist. 2 min read
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Common questions
Why does my phone number matter so much?
OTPs are used to validate phone numbers and capture consent, so a number that's lost, changed or registered under another ID can block account changes.
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