Quick answer
Claims relate to healthcare services provided under SHA. Many claim problems trace back to membership status, contributions, documentation or facility questions.
What this means
A claim is how a healthcare service is paid for under SHA. As a member, your account status can affect how smoothly that goes.
Why you may be seeing it
- Membership or contribution status issues
- Missing or mismatched documentation
- Questions about preauthorisation or the facility
What information may matter
- The facility and date of service
- Any reference or claim numbers
- Your membership and contribution status
What you can check
- Keep any documents the facility gave you.
- Note exactly what you were told and by whom.
When assistance may be useful
Claim not making sense? Tell SHA Desk what happened and we'll help you understand what may be going on.
WhatsApp SHA DeskCommon questions
Does SHA Desk process claims?
No. Claims are handled through official SHA processes and facilities. SHA Desk helps members understand their situation and next steps.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk