SHA Premium: Information You May Need Before Seeking Assistance
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Quick answer
Before seeking help with your SHA premium, it's useful to have your current premium figure, your household composition, your employment status, and a sense of what has changed since you were last assessed. This makes it much quicker to identify whether reduction, review or appeal fits your situation.
Key things to know
- Your current annual and monthly premium figure is the starting point for any conversation.
- Your household composition and any recent changes matter for means testing.
- Whether you're salaried or non-salaried affects which rules apply to you.
- Knowing whether you've already requested a review helps identify the next step.
What this means
Getting help with a premium concern goes faster and further when you arrive with a clear picture of your own situation, rather than only a general sense that something feels wrong.
Your current premium figure
The first thing worth having ready is the actual figure you're being asked to pay — both the annual total and the monthly equivalent. Without this, it's hard to compare your situation to the KSh 6,000-a-year benchmark or to work out how far off the figure may be.
Your household composition and changes
Because means testing looks at household composition along with housing and access to basic services, it helps to know how your household looked when you were assessed and how it looks now. Significant changes — people moving in or out, a change in housing situation — are often central to a review.
Your employment status
Whether you are salaried or non-salaried determines which set of rules applies to you — annual contribution and premium financing for non-salaried households, versus monthly employer deductions for salaried ones. Being clear on this avoids confusion early on.
What's already been tried
If you've already requested a review, lodged an appeal, or tried anything else, it's worth having a sense of what happened and when. This avoids repeating the same step and helps identify what's genuinely left to try.
Why you may be seeing it
- You're about to raise a premium concern and want to be prepared.
- You've tried explaining your situation before and it wasn't clear what was needed.
- You want to move through the process efficiently rather than back and forth.
Common situations
Common scenario
Arriving prepared
A household gathers their current premium figure, notes their household composition and recent changes, and confirms their employment status before raising their concern, which makes the conversation far more direct.
Common scenario
Repeating an earlier step
A person had already requested a review months earlier but didn't recall the outcome clearly, leading to time spent re-establishing what had already happened.
What information may matter
- Your current premium figure, annual and monthly
- Your household composition and any recent changes
- Your employment status — salaried or non-salaried
- Any earlier reviews, reductions or appeals you've already gone through
What you can check
- Write down your current premium figure before reaching out.
- List any changes to your household since your last assessment.
- Confirm your employment status for contribution purposes.
- Note any previous review or appeal attempts and their outcomes.
Common mistakes
- Reaching out with only a general complaint and no specific figure.
- Forgetting to mention a previous review or appeal attempt.
- Not being sure whether you're salaried or non-salaried for contribution purposes.
When assistance may be useful
Once you have these details together, SHA Desk can help you work out whether reduction, review or appeal fits your situation.
WhatsApp SHA DeskCommon questions
Do I need documents ready before contacting SHA Desk?
Having your premium figure and a sense of your household details ready helps, though SHA Desk can guide you on specifics as needed.
What if I don't remember my exact premium figure?
It helps to check your account or statement beforehand, but SHA Desk can still help you work out the next step with what you know.
Is it useful to mention past attempts to fix the premium?
Yes. Knowing what's already been tried — a review or appeal, for example — avoids repeating steps unnecessarily.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 7 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk