Understanding the premium
Many people simply want to know what the amount represents and why it is what it is. That's a perfectly good reason to ask — and often the only step needed.
SHA Premium Review Assistance
Not sure whether you need clarification, a review or an appeal?
Premium questions come in different weights. Knowing which one you have saves time and frustration. Not every premium can automatically be reviewed or changed — but understanding where you sit is always possible.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
Checking whether information may be incorrect
If household or income-related details on your record look wrong, the issue may be the information rather than the premium itself. That's worth checking carefully before anything else.
Seeking clarification
Clarification sits between understanding and challenging: you've looked, and something still doesn't add up. It's about getting a clear answer to a specific question.
Requesting a review or appeal where applicable
Where an assessment genuinely doesn't reflect your situation, a review or appeal may be relevant. Availability and process depend on official rules, and outcomes aren't guaranteed.
Which one sounds like you?
→ Understanding / clarification
You want the figure explained. Often the only step needed.
Questions people ask
Not necessarily. Whether a review is available or appropriate depends on your circumstances and the official process at the time.
Not sure which one you are?
Tell us what you're seeing. We'll help you work out whether it's a question, a concern or a dispute.
WhatsApp SHA DeskManaged by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.