SHA Statement of Account: What It Shows
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Quick answer
The SHA statement of account is a record that SHA provides on request, within 7 days, showing the beneficiaries under your cover, the benefits paid out and the resulting balance, the status of your contributions, and any penalties that apply. It's the clearest single document for checking whether your account matches reality.
Key things to know
- SHA provides a statement of account on request, within 7 days.
- It shows beneficiaries under your cover.
- It shows benefits paid and the resulting balance.
- It shows the status of your contributions and any penalties.
What this means
A statement of account is essentially a snapshot of your SHA record at a point in time — who is covered, what's been used, what's been paid, and whether anything is outstanding. It exists so members can verify their own record rather than relying on memory or assumption.
What's included
A statement of account is expected to contain the beneficiaries currently listed under your cover, a record of benefits paid out and the balance that results, the current status of your contributions (up to date, lapsed, or otherwise), and any penalties that may have accrued.
Why the 7-day window matters
SHA is expected to provide the statement within 7 days of a request. If you've requested one and significant time has passed without a response, that's worth following up on directly, since the timeframe is a stated expectation.
Reading beneficiaries and contribution status together
The beneficiaries section and the contribution status section are worth reading together — if contributions have lapsed, that can affect whether listed beneficiaries can actually access benefits, even though they remain listed on the record.
When the figures don't look right
If the statement shows a beneficiary who shouldn't be there, benefits paid that you don't recognise, or a penalty you don't understand, it's worth raising this rather than assuming it's correct. A statement is a starting point for checking your record, not the final word if something looks wrong.
Why you may be seeing it
- A statement of account is the clearest way to verify what SHA holds about your household.
- It links contribution status to actual benefit access, not just a list of names.
- The 7-day provision gives a benchmark for how long a request should reasonably take.
- Discrepancies are easier to raise early, before they compound.
Common situations
Common scenario
Checking before a planned hospital visit
A member wants to confirm their contribution status and listed beneficiaries are current before a planned medical procedure for a family member.
Common scenario
An unfamiliar penalty
A member requests a statement and sees a penalty they don't recognise or understand, and wants to know what it relates to.
What information may matter
- Whether the beneficiaries listed match your actual household
- Whether your contribution status shows as up to date
- Whether any penalties appear and whether you understand why
- How long it took to receive the statement after requesting it
What you can check
- Request a statement of account and note the date you requested it.
- Compare the listed beneficiaries against who should currently be covered.
- Look at the contribution status line specifically, not just the balance.
- Flag anything — a name, a payment, a penalty — that you don't recognise.
Common mistakes
- Only glancing at the balance without checking the beneficiaries or contribution status lines.
- Assuming a penalty is correct without asking what it relates to.
- Not following up when a statement takes noticeably longer than the stated 7-day window.
When assistance may be useful
If your SHA statement of account shows something you don't understand or doesn't match your situation, SHA Desk can help you make sense of it.
WhatsApp SHA DeskCommon questions
How do I get a statement of account?
It's provided on request through the official channels, and current official guidance explains how to request one.
How long should it take to receive?
SHA is expected to provide it within 7 days of the request.
What should I do if a penalty on my statement looks wrong?
It's worth raising this directly rather than assuming it's correct; SHA Desk can help you understand what to check first.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 7 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk