SHA Premium Auto-Population Assistance
Sometimes premium-related details appear already filled in on a record. When they don't match what you know about your household, it's natural to have questions. SHA Desk helps you understand what you're seeing.
Decisions are made through the official SHA process — SHA Desk assists you through it.
In general, auto-populated information is detail that appears on a record without you typing it in — drawn from information already associated with you. It's convenient when it's right, and confusing when it isn't.
People usually notice because the figure or the details don't match their reality.
Possible reasons vary — information may be older than your current circumstances, may be incomplete, or may be understood differently from how you'd describe your situation. We won't guess at system internals; each case needs to be looked at on its own.
The figure you see generally reflects the record and assessment behind it. Understanding that record is often more useful than focusing on the number alone.
SHA Desk doesn't control or have access to the official system. We help you understand what you're seeing and what further checking may be needed.
It may reflect information that's outdated, incomplete or interpreted differently from your current situation. Individual cases usually need a closer look.
Tell SHA Desk what's happening — what's showing, and what you expected instead.
WhatsApp SHA DeskManaged by Cyber Kenya. SHA Desk is an independent private service provider and is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.