Quick answer
Where the information behind your premium doesn't reflect your household's real circumstances, reduction may be possible through the official process. SHA Desk assists with premium reduction toward KSh 6,000 per year — KSh 500 per month, where applicable.
What this means
Premium reduction is about having your contribution reflect your actual situation. It isn't a discount — it's making sure the assessment matches reality.
Why you may be seeing it
- Your premium is above KSh 6,000 a year and feels out of line
- Your income or household changed after assessment
- Details on your record are wrong or incomplete
What information may matter
- Your current premium figure
- What has changed in your circumstances
- Any information you believe is incorrect
What you can check
- Compare your current annual premium with KSh 6,000 — the difference is the potential difference.
- Note the main reasons the figure doesn't fit.
When assistance may be useful
SHA Desk assists with the reduction process from your first message. Share your current premium and we'll take it from there.
WhatsApp SHA DeskCommon questions
Does everyone qualify for KSh 6,000?
No. It depends on individual circumstances and the official assessment. SHA Desk assists toward that target where applicable.
Is reduction the same as appeal?
They're related but different. Reduction focuses on the figure reflecting your circumstances; an appeal asks for an assessment to be reconsidered.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk