Quick answer
If your premium doesn't look right, the useful first question is why. Sometimes it simply needs explaining; sometimes the information behind it needs review; and sometimes reduction or appeal may be relevant.
What this means
A premium that 'looks wrong' can mean different things — a figure you don't understand, details you believe are incorrect, or an amount your household can't sustain.
Why you may be seeing it
- You don't understand how the figure was reached
- Something on your record looks incorrect
- The figure no longer fits your circumstances
What information may matter
- The figure itself
- What specifically looks wrong
- Whether your situation has changed
What you can check
- Separate 'I don't understand it' from 'I believe it's wrong'.
- Note anything on your account that doesn't match reality.
When assistance may be useful
Something not making sense? WhatsApp SHA Desk and we'll help you work out which route fits.
WhatsApp SHA DeskCommon questions
What's the difference between review and appeal?
Broadly, a review looks at whether information is correct; an appeal asks for an assessment to be reconsidered. SHA Desk can help you understand which applies.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk