Quick answer
SHA premium can vary depending on the information used during assessment. If the amount on your account doesn't make sense for your household, the first step is understanding what information may have been used — and whether it still reflects your situation.
What this means
Your premium is the amount you're expected to contribute. When it feels far above what your household can manage, it usually isn't random — it reflects the details linked to your record at the time of assessment.
Why you may be seeing it
- Household or income-related information on your record may be outdated.
- Your circumstances may have changed since the assessment — work, income or household size.
- Some details may have been captured incorrectly or incompletely.
What information may matter
- The exact annual or monthly figure showing on your account
- When you registered or were last assessed
- What has changed in your household since then
What you can check
- Confirm the figure you're being asked to pay, per year and per month.
- Note whether your situation today matches what you shared at registration.
When assistance may be useful
If you're paying more than KSh 6,000 a year and it doesn't fit your circumstances, SHA Desk assists with premium reduction or appeal toward KSh 6,000 per year — KSh 500 per month, where applicable.
WhatsApp SHA DeskCommon questions
Is a high premium a mistake?
Not necessarily. It often reflects the information on your record. The useful question is whether that information still matches your real situation.
Can SHA Desk help me pay less?
SHA Desk assists with reduction and appeal toward KSh 6,000 per year where applicable. The final figure is set through the official process.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk