Quick answer
A premium appeal is a request for your assessment to be reconsidered, usually because you believe it doesn't reflect your circumstances. The relevant authority makes the final decision, so presenting your situation clearly matters.
What this means
Appealing means formally asking for your premium to be looked at again. It's not a complaint — it's a request for reconsideration.
Why you may be seeing it
- Your premium is well above what your household can manage
- Information used in your assessment is wrong or outdated
- A previous attempt didn't give you clarity
What information may matter
- Your current premium
- What specifically doesn't fit your situation
- Any changes since you were assessed
What you can check
- Be clear about why you believe the figure is wrong.
- Note any earlier attempts and what happened.
When assistance may be useful
If you're unsure how to present your case, SHA Desk assists with premium appeals toward KSh 6,000 per year where applicable.
WhatsApp SHA DeskCommon questions
Is an appeal guaranteed to succeed?
No outcome is guaranteed — the decision rests with the relevant authority. Presenting accurate information properly is what helps.
Should I try review before appeal?
It depends on your situation. SHA Desk can help you understand which route may fit.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By SHA Desk · Managed by Cyber Kenya
Published 6 October 2026. SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About SHA Desk